Gift Card Terms & Conditions
Last updated: 3 November 2026
These Gift Card Terms & Conditions apply to all gift cards purchased from Quillwoods Ltd. By purchasing, using or redeeming a Quillwoods gift card, you agree to the terms set out below.
Quillwoods Ltd reserves the right to enforce these terms in accordance with applicable UK consumer protection legislation.
1. About Quillwoods Gift Cards
1.1. Quillwoods gift cards are available for purchase through the Quillwoods Ltd website, www.quillwoods.com.
1.2. Gift cards can only be redeemed against purchases made through the Quillwoods Ltd website.
1.3. Gift cards are issued with a unique redemption code, which must be entered at checkout to apply the available balance to an order.
1.4. Gift cards are available in the denominations displayed on the Quillwoods website at the time of purchase.
1.5. Gift cards are intended for personal gifting and purchasing purposes and cannot be exchanged for cash.
2. Purchasing and Delivery
2.1. Gift cards must be purchased through the Quillwoods Ltd website using the payment methods made available at checkout.
2.2. Gift cards will be issued following successful payment.
2.3. Electronic gift cards will be delivered to the email address provided during the purchase process. Customers are responsible for ensuring that the email address supplied is accurate and accessible.
2.4. Quillwoods Ltd cannot guarantee delivery to an incorrect email address supplied by the purchaser. However, customers should contact us if their gift card has not been received so that we can investigate.
2.5. It is the purchaser's responsibility to ensure that the gift card amount and recipient details are correct before completing the purchase.
3. Redeeming Gift Cards
3.1. Gift cards can only be redeemed against purchases made through www.quillwoods.com.
3.2. To redeem a gift card, the customer must enter the unique gift card code at checkout.
3.3. Gift cards can be used across multiple purchases until the full balance has been exhausted.
3.4. If the total order value is greater than the remaining gift card balance, the customer must pay the outstanding amount using another available payment method.
3.5. If the total order value is less than the available gift card balance, the remaining balance will be retained for future purchases.
3.6. Gift cards cannot be used to purchase other gift cards.
3.7. Gift cards cannot be exchanged for cash, transferred into a bank account or used as a cash withdrawal facility.
3.8. Gift cards cannot be redeemed against purchases made through third-party websites or retailers.
3.9. Only one gift card may be redeemed per transaction, unless otherwise stated on the Quillwoods website.
4. Expiry Dates
4.1. Each gift card will display an expiry date, where applicable.
4.2. Gift cards must be redeemed before the expiry date stated on the gift card. Any unused balance remaining after the expiry date will no longer be redeemable, subject to applicable consumer protection legislation.
4.3. Customers are responsible for checking the expiry date and allowing sufficient time to redeem their gift cards.
4.4. Quillwoods Ltd recommends that customers redeem their gift cards well in advance of the expiry date.
5. Refunds, Cancellations and Exchanges
5.1. Gift cards cannot ordinarily be refunded or exchanged, except where required by law.
5.2. Nothing in these terms removes or limits any statutory cancellation rights or other consumer rights that may apply to the purchase or use of a gift card.
5.3. Where an order purchased using a gift card is cancelled or refunded, any refund to which the customer is legally entitled will be returned using the original payment method, unless the customer expressly agrees otherwise.
5.4. Where an order has been paid for using a combination of a gift card and another payment method, any applicable refund will ordinarily be allocated between those original payment methods.
5.5. Where a refund is issued to a gift card, the relevant amount will be returned to the original gift card balance or an appropriate replacement gift card, where necessary.
5.6. If a customer wishes to return an item purchased using a gift card, the return will be handled in accordance with Quillwoods Ltd's Returns and Refunds Policy and applicable consumer protection legislation.
5.7. Where a customer is not legally entitled to a refund but Quillwoods Ltd agrees to offer a goodwill refund or alternative, the available options will be explained to the customer.
6. Lost, Stolen or Unauthorised Gift Cards
6.1. Gift card codes should be treated like cash and kept safe and secure.
6.2. Quillwoods Ltd is not responsible for gift card balances lost through unauthorised use where the loss results from the customer sharing or failing to safeguard their gift card code, except where Quillwoods Ltd is legally responsible.
6.3. If a gift card is lost, stolen or suspected of being used without authorisation, the customer should contact Quillwoods Ltd as soon as possible at contact@quillwoods.com.
6.4. Quillwoods Ltd may request proof of purchase or other information to verify ownership of a gift card before considering a replacement or other resolution.
6.5. Where possible, Quillwoods Ltd may suspend or cancel a gift card code and issue a replacement if sufficient evidence of ownership is provided.
6.6. Quillwoods Ltd reserves the right to investigate suspected fraudulent activity involving gift cards.
7. Misuse and Fraud
7.1. Gift cards must not be used for fraudulent, unlawful or otherwise improper purposes.
7.2. Quillwoods Ltd reserves the right to suspend or cancel a gift card where there are reasonable grounds to suspect fraud, unauthorised activity or misuse.
7.3. Where a gift card is suspended or cancelled, Quillwoods Ltd will investigate the circumstances and, where appropriate, contact the purchaser or customer.
7.4. Any decision to suspend or cancel a gift card will be made reasonably and in accordance with applicable consumer protection legislation.
8. Changes to Gift Card Terms
8.1. Quillwoods Ltd reserves the right to amend these Gift Card Terms & Conditions where necessary, including to reflect changes in legislation, business operations or the services offered.
8.2. Any changes will be published on the Quillwoods Ltd website.
8.3. Changes will not retrospectively reduce the rights or value attached to gift cards already purchased, unless required by law or agreed with the customer.
8.4. The terms applicable to a gift card will ordinarily be those in force at the time of purchase, unless a subsequent change is required by law or is otherwise agreed with the customer.
9. Business Closure or Discontinuation
9.1. Quillwoods Ltd will endeavour to provide reasonable notice if it intends to discontinue the sale or redemption of gift cards.
9.2. If Quillwoods Ltd ceases trading or is unable to honour outstanding gift card balances, customers may have rights as creditors under applicable insolvency legislation. The treatment of outstanding gift card balances will depend on the circumstances and applicable law.
9.3. Nothing in these terms excludes any rights or remedies available to customers under applicable legislation.
10. Consumer Rights
10.1. These Gift Card Terms & Conditions do not affect any statutory rights customers have under applicable consumer protection legislation.
10.2. This includes rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and any other applicable consumer protection legislation.
10.3. Where any provision of these terms conflicts with a customer's statutory rights, the relevant statutory rights will take precedence.
11. Contact Information
If you have any questions, concerns or queries regarding a Quillwoods gift card, please contact us using the details below:
Quillwoods Ltd
Website: www.quillwoods.com
Email: contact@quillwoods.com
We aim to respond to all gift card enquiries as promptly as possible.
12. Governing Law
12.1. These Gift Card Terms & Conditions are governed by the laws of England and Wales.
12.2. Any disputes arising in connection with these terms will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer protection legislation provides otherwise.
12.3. Customers residing in other parts of the United Kingdom will retain any mandatory consumer protections and rights to bring proceedings in their local courts where applicable.